Frequently Asked Questions

What is Intiifiix?

Intiifiix is a trusted, verified home services platform that connects you with skilled domestic professionals for Cooking, Washing (Clothes & Utensils), and House Cleaning services — right at your doorstep.

What services does Intiifiix provide?

We provide reliable, hourly, and daily doorstep home assistance in three primary categories:

• 🍳 Cooking Services: Daily home meals (Breakfast, Lunch, Dinner), North & South Indian cuisines, customized dietary cooking, snacks, and party / event cooking by verified cooks.
• 🧺 Washing & Laundry Services: Clothes washing (machine or hand wash), clothes folding, fabric ironing, and utensil / kitchen dishwashing.
• 🧹 House Cleaning Services: Complete home deep cleaning, bathroom scrubbing & disinfection, kitchen cleaning & degreasing, floor mopping, dusting, and room sanitization.

Which cities is Intiifiix available in?

Intiifiix is currently available in Rajahmundry and expanding across Andhra Pradesh. Enter your pincode on our app or website to check immediate slot availability.

Is Intiifiix available 24/7?

Our customer support operates from 7:00 AM to 10:00 PM daily. Service slots for cooking, washing, and house cleaning can be booked anytime through the app or website.

How is Intiifiix different from hiring someone locally?

All Intiifiix domestic helpers and professionals are background-verified (Aadhaar & PAN checked), trained for hygiene, and rated by customers. You get transparent upfront pricing, punctual slot timings, and dedicated support without the hassle of unannounced helper leaves.

How do Cooking Services work?

You can book a verified cook for single meals or regular daily cooking. You provide the groceries and spices, and our cook prepares fresh, hygienic, delicious meals tailored to your taste and dietary preferences.

What is included in Washing Services?

Our washing service covers washing daily wear and heavy clothes (via washing machine or gentle hand wash), proper drying/hanging, fabric ironing, and complete sink & utensil cleaning.

What is covered under House Cleaning?

House cleaning includes sweeping, floor mopping with disinfectant, bathroom tile scrubbing, toilet sanitization, kitchen counter cleaning, appliance surface wiping, cobweb removal, and room dusting.

How do I book a service?

1. Open the Intiifiix app or website.
2. Select the service you need (Cooking, Washing, or House Cleaning).
3. Choose your preferred date and time slot.
4. Confirm your address and complete payment (Online or Wallet).
5. Done! You'll receive instant confirmation with your assigned professional's details.

How does Intiifiix verify its Professionals?

Every domestic helper and professional goes through:

• Government Aadhaar & PAN verification
• Local address verification
• Criminal background checks
• Hygiene & culinary/cleaning skill assessment
• In-person interview and onboarding

Do professionals bring their own cleaning supplies?

For deep cleaning services, our cleaners bring necessary cleaning equipment and eco-friendly solutions. For regular cooking and daily washing, home groceries/detergents are provided by the customer unless special supplies are selected.

What if I'm not comfortable with the assigned helper?

You can request a replacement helper before or after the service by contacting our support team via in-app chat or phone. Your comfort and safety are our priority.

How is the service price determined?

Prices are based on standard hourly slots and package scope. You'll see a transparent, all-inclusive price before confirming — no hidden fees or extra demands.

What payment methods are accepted?

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit / Debit Cards (Visa, Mastercard, Rupay)
• Net Banking
• Intiifiix User Wallet Credits

Is it safe to pay online on Intiifiix?

Yes. All transactions are encrypted and processed through RBI-approved, PCI-DSS compliant Razorpay payment gateway.

How do I request a refund or re-service?

Raise a ticket within 24–48 hours of service completion via the app under My Bookings → Report an Issue. Our team investigates and provides a prompt re-service or refund.

How long does a refund take?

Approved refunds are credited within 5–7 business days to your original payment method or instantly to your Intiifiix Wallet.

How can I join Intiifiix as a Cook, Cleaner, or Helper?

Contact us at +91 95159 69625 or email intiifiixofficial@gmail.com. Our onboarding team will guide you through verification and registration.

What categories can I offer services in?

We actively onboard partners in: Cooking (Cooks / Chefs), Washing & Laundry, House Deep Cleaning, and related home assistance services.