1. About Intiifiix
Intiifiix is a home services platform that connects customers with verified, trained, and background-checked service professionals ("Professionals") for a wide range of services including but not limited to cleaning, plumbing, electrical work, carpentry, appliance repair, painting, and personal care.
Intiifiix acts as an intermediary platform and does not directly employ service professionals.
2. Eligibility
- You must be at least 18 years of age to use our platform.
- By registering, you confirm that the information you provide is accurate, complete, and up to date.
- Intiifiix reserves the right to suspend or terminate accounts found to provide false information.
3. Account Registration
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify Intiifiix immediately of any unauthorized use of your account.
- One person may not maintain more than one active customer account.
4. Booking and Services
- Booking: Services can be booked through the Intiifiix app or website. Bookings are subject to availability of Professionals in your area.
- Service Confirmation: A booking is confirmed only after you receive a confirmation notification from Intiifiix.
- Service Scope: The scope of work is defined at the time of booking. Any additional work requested during the service visit may incur additional charges.
- Right to Refuse: Intiifiix reserves the right to refuse or cancel service bookings at its discretion.
5. Pricing and Payments
- All prices displayed on the platform are inclusive of applicable taxes unless stated otherwise.
- Payments are accepted via credit/debit cards, UPI, net banking, and other available payment methods.
- Intiifiix uses secure, PCI-DSS compliant payment gateways. We do not store your card details.
- Dynamic Pricing: Prices may vary based on location, demand, and service complexity.
- No Hidden Charges: The final price shown at checkout is what you pay, unless extra work is requested on-site.
6. Cancellations and Rescheduling
- In case a Professional cancels, Intiifiix will offer a full refund or reschedule at no additional cost.
7. Refund Policy
- Refunds are processed for valid complaints raised within 48 hours of service completion.
- Refunds are credited to the original payment method within 5–7 business days.
- Intiifiix may, at its sole discretion, offer service credits in lieu of monetary refunds.
8. User Conduct
You agree not to:
- Use the platform for any unlawful purpose.
- Harass, abuse, or harm Professionals or other users.
- Solicit Professionals for services outside the Intiifiix platform.
- Post false reviews or manipulate ratings.
- Attempt to gain unauthorized access to the platform or its systems.
9. Professional Standards
All Professionals on Intiifiix are:
- Background verified before onboarding.
- Trained and assessed for service quality.
- Required to carry valid ID during every service visit.
Intiifiix does not guarantee specific outcomes but is committed to maintaining quality standards.
10. Safety and Liability
- Intiifiix is not liable for any incidental, indirect, or consequential damages arising from the use of services.
- Users are advised to be present or ensure an adult is present during service visits.
- Intiifiix's maximum liability, in any case, shall not exceed the amount paid for the specific service in question.
11. Intellectual Property
All content on the Intiifiix platform — including logos, text, graphics, and software — is the intellectual property of Intiifiix and is protected under applicable copyright laws. Unauthorized use is strictly prohibited.
12. Privacy
Your use of the platform is also governed by our Privacy Policy. We encourage you to review it to understand how we collect, use, and protect your data.
13. Modifications to Terms
Intiifiix reserves the right to update these Terms and Conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the revised terms. We will notify users of significant changes via email or in-app notification.